Richtlinie für Rückerstattungen und Rückgaben

This is a sam­ple page.

Overview

Our refund and returns pol­icy lasts 30 days. If 30 days have passed since your pur­chase, we can’t offer you a full refund or exchange.

To be eli­gi­ble for a return, your item must be unused and in the same con­di­tion that you received it. It must also be in the orig­i­nal packaging.

Sev­eral types of goods are exempt from being returned. Per­ish­able goods such as food, flow­ers, news­pa­pers or mag­a­zines can­not be returned. We also do not accept prod­ucts that are inti­mate or san­i­tary goods, haz­ardous mate­ri­als, or flam­ma­ble liq­uids or gases.

Addi­tional non-return­able items:

  • Gift cards
  • Down­load­able soft­ware products
  • Some health and per­sonal care items

To com­plete your return, we require a receipt or proof of purchase.

Please do not send your pur­chase back to the manufacturer.

There are cer­tain sit­u­a­tions where only par­tial refunds are granted:

  • Book with obvi­ous signs of use
  • CD, DVD, VHS tape, soft­ware, video game, cas­sette tape, or vinyl record that has been opened.
  • Any item not in its orig­i­nal con­di­tion, is dam­aged or miss­ing parts for rea­sons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejec­tion of your refund.

If you are approved, then your refund will be processed, and a credit will auto­mat­i­cally be applied to your credit card or orig­i­nal method of pay­ment, within a cer­tain amount of days.

Late or miss­ing refunds

If you haven’t received a refund yet, first check your bank account again.

Then con­tact your credit card com­pany, it may take some time before your refund is offi­cially posted.

Next con­tact your bank. There is often some pro­cess­ing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please con­tact us at {email address}.

Sale items

Only reg­u­lar priced items may be refunded. Sale items can­not be refunded.

Exchanges

We only replace items if they are defec­tive or dam­aged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {phys­i­cal address}.

Gifts

If the item was marked as a gift when pur­chased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift cer­tifi­cate will be mailed to you.

If the item wasn’t marked as a gift when pur­chased, or the gift giver had the order shipped to them­selves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your prod­uct, you should mail your prod­uct to: {phys­i­cal address}.

You will be respon­si­ble for pay­ing for your own ship­ping costs for return­ing your item. Ship­ping costs are non-refund­able. If you receive a refund, the cost of return ship­ping will be deducted from your refund.

Depend­ing on where you live, the time it may take for your exchanged prod­uct to reach you may vary.

If you are return­ing more expen­sive items, you may con­sider using a track­able ship­ping ser­vice or pur­chas­ing ship­ping insur­ance. We don’t guar­an­tee that we will receive your returned item.

Need help?

Con­tact us at {email} for ques­tions related to refunds and returns.